Here are some frequently asked questions:
Is that really a dinosaur?
Generally speaking yes. All my illustrations are based on actual animals that once lived. Some may not be technically dinosaurs, some are flying reptiles and marine reptiles.
Where is my order?!
I dispatch every Monday, Wednesday and Friday via Royal Mail (except for public holidays, then I post the next working day). Standard post is always sent 1st class which takes 1-3 working days. International orders can take anywhere from 1-5 weeks to be delivered depending on where they are being delivered. Orders to the USA generally take 2 weeks from dispatch to arrive. If you need your order for a certain date, please contact me before placing your order so I can check if it is possible. Please also remember that bank holidays/public holidays can cause delays as can the weather.
What is my tracking number?
For standard postage there is no tracking number. If you paid for a tracked service you should have received your tracking number with your shipping notification. If I forgot to add it or you can't find it, please contact me and I will re-send it.
Where do you get your products made?
My products are printed and made by many different companies and I make some myself. I try to source UK based business where possible but this isn't always possible as some thing just aren't made in the UK. If you have specific questions you can email me, but please do understand that I may not tell you (especially if you don't say hello, please or thank you! or just ask without doing your own research). I spend a lot of time researching and testing suppliers to ensure quality products, sometimes all it takes is a simple google search to find a suitable supplier.
What is your favourite dinosaur?
Tough question! I think at the moment my fave is the Bambiraptor (yes, because of its name!), but I am sure that will change in a week!
Do you have a specific dinosaur illustration?
I have drawn over 100 dinosaurs, but there are still heaps I haven't drawn. If you have a request of a dinosaur you would like to see let me know!
Can I return my order?
I really hope you are happy with your order! If you are not, please contact me and I will do what I can to resolve any issues.
Please do not send any items back before contacting me, if you do, I will not be responsible for costs incurred even for faulty items.
I accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged (unless they arrive damaged or defective on delivery):
Custom or personalised orders, earrings, items on sale/offer
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How much is shipping?
Shipping costs depend of the size of your order and where it is being sent. Below is an outline of shipping costs
UK STANDARD SIGNED
Small £0.95 £2
Medium £1.75 £3.50
Large £3.75 £7
EU STANDARD TRACKED & SIGNED
Small £2 £7
Medium £4 £9.50
Large £7 £13
REST OF WORLD STANDARD TRACKED & SIGNED
Small £2.50 £8
Medium £5.50 £10
Large £10 £20
Above costs include packaging and postage.
Additional charges such as taxes and duty on imports to your country are the responsibility of the customer
What if I'm not home and my order is at the sorting office and I don't pick it up? Or if I have given the wrong address?
For orders that are returned because they have not been collected (usually when no one is present to collect or sign for items) or an incorrect/incomplete address is supplied, the delivery costs will be re-charged for orders to be re-sent. Items can only be re-sent once they have been returned to Charlotte Filshie by Royal Mail, this can take up to 2 weeks.