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Privacy Policy

Thank you for visiting www.charlottefilshie.com. We are committed to respecting your right to privacy and will protect it when you visit this website.

This Privacy Policy explains online information practices only, including how and when personal information is collected, how it is used,why it may have to be disclosed (eg. for tax or legal purposes) and how it is kept safe .

It covers information collected on this website only. It does not apply to other sites you reach via this site. We encourage you to read the Privacy Policies of those other parties to learn how they collect and use information about you.

Information I collect

To fulfil your order, you must provide me with certain information (which you provide to me), such as your name, email address, postal address, payment information, and the detail of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I need your information and how I use it

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services



I use PayPal to process all payments via my website as I believe PayPal offers the best security for you.
Your information is shared with PayPal for the sole purpose of processing your payment as per their Privacy Policy.
You can view PayPal’s Privacy Policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Information sharing and disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

  • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Contact form

When you use my contact form you will be asked for your name and e-mail address. This information is sent to me via email for the purpose of responding. I will only ever contact you to answer any questions or queries you may have. Your information is not used for any purpose other than answering you enquiry. I will never contact you or save these details for anything else.


A "cookie" is a small text file that is stored on your computer and makes it easy for you to move around a website without having to continually re-enter your name, password, preferences, and so on.

We use a session cookie on this site, which does not contain any information about you or your computer. The cookie expires when you close your browser.

Google Analytics Cookies

Google Analytics, a web analytics service provided by Google Inc., uses Cookies to gather information about how visitors use our Site. Google Analytics uses its own Cookies, to analyse the use of our Site on our behalf. The information generated by the Cookies about your use of our Site is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to our Site and its pages, the average time spent on our Site and the pages viewed.

For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit http://www.google.com/intl/en/privacypolicy.html. Google Analytics stores your data for 26 months.


I use Mailchimp to send email newsletters. In order to do this I need to collect personal information from you including your name and email address. This information is gathered by Mailchimp via the pop-up on my website or via the subscription form. The information is collected so I can send you the email newsletter that you subscribed to, to keep record of how and when you subscribed and ensure you wish to remain on my mailing list.

Mailchimp collects statistical data regarding the use of my newsletters to help me improve the content.

I will never use your information for any reason other than its intended purpose, sign you up to my newsletter without your explicit permission, trade, sell, share or rent your details with any other business for them to contact you.

You can unsubscribe at anytime by clicking the unsubscribe link at the bottom of every newsletter or by contacting me, Charlotte Filshie, at charlotte@charlottefilshie.com or by contacting me via the contact form.

You can view Mailchimp’s Privacy Policy here: https://mailchimp.com/legal/privacy/

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  • Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

  • Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. 

How to Contact Me

For purposes of EU data protection law, I, Charlotte Filshie, am the data controller of your personal information. If you have any questions or concerns, you may contact me at charlotte@charlottefilshie.com or by contacting me via the contact form. Alternately, you may mail me at: Charlotte Filshie, 9 Viaduct Place, London, E2 0DY, UK.

You can also log in to your account to update information

This policy will be reviewed every 6 months. It was last updated on November 10, 2018