Shipping & Returns


Please allow adequate time for your orders to arrive if you need them before Christmas. The below dates are a guide only, I will still post any orders placed after the below dates, but they may not arrive before Christmas.
Please upgrade to a tracked service if you would like to be able to track your order. 

UK: 18th December
International: 3rd December


Orders are usually sent within 1-3 working days. I will notify you if there is a delay.
All items are shipped from London and sent using Royal Mail.

Small £0.95 £2
Medium £1.75 £3.50
Large £3.75 £7
Standard: 1st class - Delivery aim 1 day from dispatch. No tracking
Tracked/Signed: Signed For 1st Class - Delivery aim 1 day from dispatch. Signature on delivery
Small £2 £7
Medium £4 £9.50
Large £7 £13
International Standard: 3 to 5 working days delivery aim from dispatch
International Tracked & Signed: 3 to 5 working days delivery aim from dispatch
Small £2.50 £8
Medium £5.50 £10
Large £10 £20
International standard: 5 to 7 working days delivery aim from dispatch - no tracking
International Tracked & Signed: 5 to 7 working days delivery aim from dispatch, tracking and signature on delivery

Above costs include packaging and postage.

Delivery times are from the Royal Mail website and should be used as a guide only. Shipping times vary from country to country and can take longer than above, particularly if there are bank/public holidays or during busy times (eg. Christmas, Valentine's day).

Additional charges such as taxes and duty on imports to your country are the responsibility of the customer

Please contact us if you have not received your order within a reasonable time and we will look into the matter.

Undelivered orders
For orders that are returned because they have not been collected from delivery depots (usually when no one is present to collect or sign for items) or an incorrect/incomplete address is supplied, the delivery costs will be re-charged for orders to be re-sent. Items can only be re-sent once they have been returned to Charlotte Filshie by Royal Mail, this can take up to 2 weeks.


I really hope you are happy with your order! If you are not, please contact me and I will do what I can to resolve any issues.

Please do not send any items back before contacting me, if you do, I will not be responsible for costs incurred even for faulty items. 

I accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation: before item has shipped

The following items can't be returned or exchanged (unless they arrive damaged or defective on delivery):
Custom or personalised orders
Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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